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Our retail store is open again during level 3 lockdown!

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Returns and Refunds

What is your returns policy?

If you've received an incorrect item or an item that was damaged in transit, please contact hello@goketo.co.nz within 30 days of purchase. We want to make the returns and refunds process as simple and painless as we can. We'll do our best to accommodate every reasonable request.

What if I changed my mind?

Unfortunately we cannot offer refunds for products that were delivered in perfect condition. If you have any questions about a product you received from us please contact hello@goketo.co.nz

What if my package is lost?

Please contact support at hello@goketo.co.nz