Frequently Asked Questions
Do you ship internationally / outside of New Zealand?
Yes we do. We use DHL for international shipping. Depending on your location shipping times with vary from 5 days to 3 weeks.
When will my order be shipped?
We'll usually ship your order the next day that we receive it. If it's placed before 10am we'll do our best to get it shipped out on the same day but we can't guarantee this. It depends on how many orders we need to ship out that day.
How do I track my order?
As soon as we've prepared your order for shipment, you'll receive an email with your tracking number.
What if my package is lost?
Please contact support at firstname.lastname@example.org
What is the cost of shipping?
Shipping is $5 in the North Island and $7 to the South Island. Rural areas will cost $10. If you're in Waiheke Island please contact email@example.com to discuss shipping rates.
What is your return policy?
We accept full refunds or exchanges for any product purchased in the last 30 days as long as it hasn't been opened or damaged. Please contact firstname.lastname@example.org to arrange a return or exchange.